How to Retrieve Borrower Authorization Records After POS Cancellation

Summary This article explains how borrower authorization records and loan application data are handled when a Loanzify/Point-of-Sale (POS) account has been cancelled, and the steps you can take to request retrieval.

What happens to borrower authorization records when a POS is cancelled

• When a POS has been cancelled, loan application details, documents, and borrower authorization records are removed from the system and are not accessible through the normal account interface.

How to request retrieval of borrower authorization records

1. Contact Customer Support and provide identifying information for the borrower:
   • Full name
   • Email address associated with the borrower
2. Ask Support to create a developer restoration request (support ticket) to investigate whether the loan application and authorization can be restored.
3. Support will create a ticket and provide you with the ticket number for your records.
4. Await email updates from Support about the ticket. Restoration requests require developer review and carry no guaranteed outcome.

What to expect after you submit a retrieval request

• Support can escalate the request to Developers to attempt restoration, but restoration is not guaranteed.
• Support may not be able to provide an estimated time of completion for the developer review or restoration.

Additional option

• If you need further assistance or would like a more detailed discussion, schedule a meeting with your Success Manager.

Conclusion If a POS has been cancelled, borrower authorizations and related application records are removed and not directly accessible. To pursue retrieval, contact Customer Support with the borrower’s name and email so a developer restoration ticket can be opened; keep the ticket number for reference and await updates from Support.